Bilingual Customer Experience Agent Job at Valon Mortgage, Inc., Tempe, AZ

eDJmREFhQTFvYnNRRVh6NzErSGRMTzBKMVE9PQ==
  • Valon Mortgage, Inc.
  • Tempe, AZ

Job Description

**Bilingual Customer Experience Agent**

Tempe, AZ / Servicing Customer Experience / Full-time **About the company**

Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off ones mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

**Customer Experience at Valon**

The Customer Experience team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, manage default processes, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valons mission of championing homeownership.

**About the Role** As a part of our mortgage servicing team, we are looking for a Customer Support Agent who can take ownership of all things related to customer experience. You will be responsible for handling inbound and outbound customer communications efficiently, professionally, and in a friendly manner. You will be expected to multitask between customer experience and collections duties as the business needs evolve. Ultimately, the role will allow you to exemplify our mission by championing homeowners on the frontlines of customer service. **Responsibilities**

+ Collect payments on delinquent loans

+ Create a list of accounts that have not made payments

+ Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases

+ Resolve all levels of customer inquiries and issues with a goal of first contact resolution

+ Listen to the customer's story and determine if the past due can be collected

+ Set up repayment plans and new terms of sale

+ Update records once the loan is current

+ Research customer questions using our internal servicing system

+ Make decisions to resolve customer issues

+ Accurately track and document all customer communications in a detailed and thorough manner

+ Promote products and services with a strong focus on customer satisfaction

+ Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more

+ Multitask in a fast-paced and highly demanding environment

+ Regular and punctual attendance required

+ Work nights and weekends with a flexible schedule, as required

+ Spanish speaking preferred, but not required

+ College degree

+ 1-2 years of call center or customer service experience

+ Mortgage servicing background preferred, but not required

**Minimum Qualifications**

+ Excellent communication skills

+ Strong attention to detail and accuracy

+ Collaboration

**Benefits**

+ Medical, dental, and vision insurance plans

+ 15 vacation days, 5 sick days, and 11 paid company holidays

+ Commuter benefits

+ PC laptop

Job Tags

Holiday work, Full time, Flexible hours, Night shift, Weekend work,

Similar Jobs

Northern Logistics

OTR & Regional CDL-A Flatbed Truck Driving Position Job at Northern Logistics

 ...are seeking Regional and OTR CDL-A Flatbed Truck Drivers with preferred experience. Join a top...  ...~ Physical work, including tarping Local/Regional Flatbed position details: ~1st shift (4am-9am start time), 11-14 hour days ~ Must be able to go out 2 nights a week... 

Hollywood Casino Perryville

SPORTS BOOK TICKET WRITER Job at Hollywood Casino Perryville

 ...LOVE OUR WORK.: Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and...  ...and making correct change when necessary. Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat... 

Jobot

Tax Manager Job at Jobot

 ...professional financial services. At our organization, our team of experts caters to high net worth individuals, small businesses, self-employed professionals, and freelancers across specialized industries. From bookkeeping to tax planning, we strive to simplify business... 

Diverse Lynx

Golang Developer Job at Diverse Lynx

 ...guide and get the delivery from the team. Need to be solution oriented and drive excellence in delivery. Strong AWS and Springboot ,Golang capabilities P&C Insurance DomainDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will... 

Confidential

Vice President, Operational Excellence Job at Confidential

 ...Company Dynamic athletic wear brand Industry Apparel & Fashion Type Privately Held, VC-backed Founded 2013...  ...Categories Brand Marketing E-Commerce Fashion Marketing Retail Sales Consumer Staples Apparel & Footwear About the...