Job Description

Job Description

Job Description

Excellent Call Center Customer Service Representatives opportunity.

Do you have a passion for helping others and giving them peace of mind? Our client, a NYS agency focused on transportation, is looking for Bilingual Spanish Call Center Customer Service Representatives who believe in making a difference in every customer interaction. You’ll be the key to transforming an average customer experience into an exceptional one.

Responsibilities:

• Answer incoming calls and make outbound calls using both electronic and paper-based documentation systems.
• Accurately gather and verify demographic information using standard computer software and systems.
• Utilize your product or service knowledge to recognize, apply, and explain solutions to customers
• Must always maintain professionalism and a positive attitude, even when dealing with difficult situations.

Requirements:

Minimum of 1 year of customer service experience

• High school diploma or equivalent
• Bilingual Spanish required
• Strong computer skills
• Excellent communication and interpersonal skills
• A caring and supportive nature

Compensation: $19.97 per hour, plus benefits, vacation, sick leave, and holidays

 

Company Description

About Us
For more than thirty years, Penda Aiken, Inc. has committed itself to serving New York State, solidifying our position as a leading talent acquisition firm in the Northeast. Our team of industry experts collaborates closely with top-tier companies and exceptional candidates, providing personalized guidance to ensure the best possible results for everyone involved.

Partnering with Penda Aiken Inc. means positioning yourself for success. We provide access to competitive compensation, comprehensive benefits such as healthcare and dental coverage, a 401(k) plan, and paid time off (PTO), all delivered with personalized attention.

Penda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Company Description

About Us\r\nFor more than thirty years, Penda Aiken, Inc. has committed itself to serving New York State, solidifying our position as a leading talent acquisition firm in the Northeast. Our team of industry experts collaborates closely with top-tier companies and exceptional candidates, providing personalized guidance to ensure the best possible results for everyone involved.\r\n\r\nPartnering with Penda Aiken Inc. means positioning yourself for success. We provide access to competitive compensation, comprehensive benefits such as healthcare and dental coverage, a 401(k) plan, and paid time off (PTO), all delivered with personalized attention.\r\n\r\nPenda Aiken, Inc. is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Job Tags

Hourly pay, Holiday work,

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