Job Description
Customer Service Email Agent
Days/Hours Required : 40 per week and overtime as needed.
Compensation : 15.00
Company Overview
Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home décor products, including rugs, furniture, mirrors, fans, and wall décor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.
Job Summary:
Provide customers with timely and courteous customer service through emails. Strives to retain present customers and develop new business by extending professional and efficient service. Work in a collaborative contact center environment, growing and developing professionally while managing inbound and outbound email correspondence to maintain strong customer relationships.
Job Requirements:
Qualifications
Benefits
We offer an attractive benefits package including:
Medical with HSA Option
Dental
Vision
Short-Term Disability - paid by employer
401(k) plan with company match
Paid time off
Paid holidays and more!
**Shades of Light is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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