The Guest Experience Agents primary function is to book guest reservations, assists with guest relations, provides customer service, schedules services and other administrative duties to ensure that guests are rewarded with exceptional experience.
Schedule
Areas of Responsibility and Duties
Key Competencies
Qualifications
Education
Skills
Abilities
Experience
Working Conditions
This position operates in a professional work environment. This position will be a member of a call-center team or work remotely as a sales agent. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All Advanced Lodging Concepts employees are required to pass a background check before being hired. Candidates may not have any tattoos visible above the shoulders. Smoking/Vaping are strictly prohibited within all company work areas, managed properties, owned properties, company vehicles, and within 10 feet of all entrances, exits, accessibility ramps, windows and air-intake vents.
Physical requirements
This job is primarily performed at a stationary desk in an office and can be done sitting or standing. Lifting/moving requirements are generally 10 pounds or less. There may be occasional need to crouch, stoop and bend. Normal workdays are between eight and ten hours and overtime may be needed to fulfill job duties.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the at any time with or without notice. Employment is “at will”, and nothing in the should be construed as a contract for employment for any specified period of time.
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