Job Description
Who you are:
SumUp is seeking a hands-on Head of Customer Experience (CX) in charge of delivering a seamless customer experience across all stages and touchpoints in our merchant journey and assisting our organization continually achieve better customer satisfaction, increased efficiency, and profitability. The ideal candidate will be highly driven to provide SumUp merchants with the very best experience possible and able to work in a collaborative and fast-paced environment.
This is an in-office role in El Paso, TX and we are not able to provide relocation assistance at this time.
What you'll do:
What we're looking for:
Who we are:
We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.
Business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them. With a founder's mentality and a 'team-first' attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love.
SumUp is a financial technology company that allows businesses of all sizes to receive payments quickly and simply, both in-store and online. SumUp supports over 4 million merchants globally and operates in 34 markets across Europe, the U.S., South America, and Australia. With its point of sale systems, card terminals and online services relied upon by businesses of all sizes – SumUp is the partner of choice for small businesses from every walk of life.
Compensation:
Benefits & More:
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
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