Live Chat Specialist Job at Greenstar Power, New York, NY

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  • Greenstar Power
  • New York, NY

Job Description

Job Description

Job Description

We are seeking a dynamic and customer-focused Live Chat Specialist to join our team at Greenstar Power, a leading company in the Electrical/Electronic Manufacturing industry. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through our online chat platform.

Responsibilities:
  • Engage with customers in real-time through live chat to provide product information, troubleshoot issues, and resolve inquiries
  • Deliver personalized and efficient service to enhance the customer experience
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with cross-functional teams to escalate and resolve complex issues
  • Stay up-to-date on product knowledge and industry trends to better assist customers
Qualifications:
  • 1-2 years of experience in customer service or a related field
  • Excellent communication skills, both written and verbal
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using live chat software and CRM systems
  • High school diploma or equivalent; Bachelor's degree preferred

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you! Join our team at Greenstar Power and make a difference in the lives of our customers.

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