Job Description

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Members children.

As a Poker Host , you will:

Shift: Varies

Pay: $15.00 per hour

WE LOVE OUR WORK.:

• Greets guests actively engaged in gaming and assists team members in player identification.
• Assists in providing guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino, marketing, and poker promotions and tournaments, and encourages guest participation.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Performs tournament transactions and jackpot payouts applicable to approved controls.*
• Attends and aids in the coordination of special events.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers or fellow team members.
• Establishes a direct line of communication with all service departments for the purpose of guest service.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the acting Supervisor or above as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Additional duties as assigned by the Poker leadership team.

BRING US YOUR BEST.:

• Applicant must be 21 years of age or older.
• High School Diploma or equivalent.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).

STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:
$15.00 per hour Hollywood Casino St. Louis

Job Tags

Hourly pay, Local area, Shift work, Night shift,

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