Job Description
Description:
GENERAL SUMMARY:
Under the direction of the Coordinated Access System Supervisor, the Referral and Chat Specialist is responsible for assisting and referring Transitional Age Youth (TAY) experiencing homelessness in Sacramento County in navigating housing, shelter, and other safety net services through the Coordinated Access System (CAS) and other care networks. The position would entail working within the Homeless Management Information System (HMIS) and other identified technology platforms to complete connections to care. The Referral and Chat Specialist will engage with TAY clients via online chat, telephone, in-person, and other forms of communication. The Referral and Chat Specialist will work closely with outreach workers, homeless service workers, behavioral health staff, and other identified partners to gather and complete necessary referral steps.
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
POSITIONS SUPERVISED:
POSITION INFORMATION:
This is a full-time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc., through Community Link Capital Region.
WORK CONDITIONS/HAZARDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to drive, stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Work environment is usually hectic/fast-paced with frequent short deadlines and instances of unusual situations. Travel to various company locations may be required.
This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.
This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).
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